Frequently Asked Questions (FAQ)
Help & Product Inquiries
Everything you need to know about our sanitary ware collections, site measurements, and order processing. If you have a specific requirement, our sales team is available via WhatsApp.
Do you provide product consultation?
Yes. We recommend suitable products based on your space, budget, design preferences, and technical requirements.
Do you offer site measurement?
Yes. Site measurement is available to confirm dimensions, product compatibility, and installation requirements.
Do you provide installation and plumbing services?
Yes. Our team handles product installation, replacement, plumbing work, and necessary adjustments.
Can you replace my existing bathroom or kitchen products?
Yes. We can inspect the existing setup, recommend compatible replacements, remove old products, and install the new ones.
What products do you sell?
We supply sanitary ware, bathroom fittings, water heaters, kitchen sinks, taps, hoods, hobs, ovens, and related accessories.
Do you offer custom-made products?
Yes. We provide custom-made basins, countertops, cabinets, mirrors, and shower screens based on site measurements.
Can you supply products for projects or bulk orders?
Yes. We support homeowners, plumbers, contractors, developers, hotels, and commercial projects.
How long does delivery and installation take?
The timeline depends on stock availability, product type, custom work, and site conditions. We will confirm the estimated schedule before proceeding.
Can I purchase products without installation?
Yes. Products can be purchased separately, or you may choose our delivery and installation services.
Are your products covered by a warranty?
Warranty coverage varies by brand and product. Our team will explain the applicable terms before purchase.
Do you provide after-sales support?
Yes. We assist with product usage, troubleshooting, warranty claims, spare parts, and repair arrangements where applicable.
How can I request a quotation?
Send us your product requirements, site measurements, photos, location, and preferred budget. We will prepare a suitable quotation.
Is a deposit required?
A deposit may be required to confirm special orders, custom-made products, site visits, or installation bookings.
What payment methods do you accept?
Available payment methods may include cash, bank transfer, card, and other approved payment options. Please confirm with our team.
Do you provide delivery outside Ipoh?
Yes, subject to the order size, product type, and delivery location. Delivery charges may apply.
Can you work with my contractor, plumber, or interior designer?
Yes. We can coordinate product selection, measurements, delivery, and installation requirements with your appointed team.

































